Your ads
- Whether you run any, and what they say
- Where they send people, and what happens next
- If you don’t advertise yet, which treatments to start with
Step one, and it’s free
A free look at where your clinic can grow.
Before we suggest anything, we look at your clinic’s numbers and at how you win patients today: your ads, enquiries, website, Google profile and social media. You get a short written summary of where patients are slipping away, and the first things we’d do about it. It’s free, and there’s no obligation.
Book a call
30 minutes with Myles. No obligation.
What we look at
Six places clinics lose patients.
Enquiries
- How fast a new enquiry gets a reply
- Tested the way a patient would, evenings included
- What happens when someone doesn’t book straight away
Your website
- Whether it’s clear what you offer
- How easy it is to get in touch or book
- How it works on a phone
Google profile and reviews
- How you show up when people search nearby
- How many reviews you have, and how recent
- Whether your profile is complete
Social media
- What you post, and how often
- How people respond
- Whether it shows your clinicians and your work
Your numbers in Phorest
- Patients who haven’t been back, and for how long
- How often patients rebook, by treatment
- Which treatments have room to grow
What you get
Your numbers, in plain English.
The summary puts your clinic’s numbers next to what we found online, so you can see where patients are slipping away and what it’s worth fixing first.
- Your key numbers on one page
- Where new patients and bookings are being lost
- The three things we’d do first, in order
- Yours to keep, whatever you decide
Example diagnosis
Illustrative figures, not a real clinic
1,180patients not seen in over a year
41%of new patients rebooked within six months
5 hrswait for a reply to an evening enquiry
Patients by time since their last visit
- Seen in the last year
- Not seen in over a year
How it works
Three steps, about a week.
-
01
A 30-minute call
We ask about your clinic, your treatments and what you’d like more of.
-
02
We take a look
Usually within a week. We sign a data processing agreement first, then look at your numbers and how you show up online.
-
03
We talk it through
We go through the summary with you, on a call or at your clinic. Then you decide. No pressure either way.
Your data
We only look at what the review needs.
- Visit dates, treatments booked and contact preferences. Never clinical notes.
- We sign a data processing agreement before we see anything.
- We only read. Nothing in your Phorest account is changed during the review, and you can remove our access at any time.
- Rather not give access? Your team can run a simple report for us instead, or we skip that part.
Questions
The growth review, plainly.
Is it really free?
Yes. No charge and no obligation. The summary is yours to keep.
We’re not on Phorest. Can you still do the review?
Yes. Everything except the numbers from your booking system works the same. For that part, your team can run a simple report and share only the totals.
What if we don’t want to give access to our booking system?
That’s fine. Your team can run a simple report and share only the totals, or we skip that part.
Does anyone read patient notes?
No. Nothing clinical is ever read.
Who does the review?
Myles, who runs Clinova.
What happens afterwards?
If you’d like us to go ahead, we agree where to start. If not, that’s the end of it.
Start with a 30-minute call.
Book a time with Myles. We’ll tell you what the review involves for your clinic and what we’d need from you.
Book a callOr email myles@clinova.ie